Return Policy
PRODUCT RETURN
Our reliability, in transactions both in the physical and in the electronic store guarantees that the product
you will
pick up will be what is presented to you with the descriptions and photos you see.
The product quality guarantee is the responsibility of the supplier / dealer or manufacturer and
not of
our store. In case you receive a defective product, for replacementη και
and of any
type of need for repair, the Supplier / Representative is responsible. For your service we undertake the
sending and receiving of the repaired products to the respective supplier / representative and
you are charged with the
expenses for the sending and return
.
Our online store does not bear any responsibility for any damage and wear of the products after their use
and
in no case is obliged to replace them.
Withdrawal/Return.
According to Law 2251/1994 no. 3e par. 1, the consumer has at his disposal a deadline of 14 calendar days
to
return the product purchased - for any reason even unnecessarily and request a replacement or
return of their
money. In this case the consumer will be fully charged with shipping costs. The deadline
is
valid in all Member States of the European Union. To exercise your above right of return
of
product you can use the online withdrawal form and send us your relevant
request
In order for us to accept the withdrawal (refund), the buyer must follow the following steps:
1.
Pack the product in a larger box so that it is protected during shipment.
2. Send us the product, in the excellent condition it was received without damage, without any defects with subject to the return of the defective product, complete and in their packaging. For the species received in a special package, e.g. plastic packaging (blister) or fragile products, they should be returned in their special packaging. Otherwise it will be considered that the product is not found in the same condition in which it was delivered to you and your return is not accepted.
3. In addition, you must include the retail sales receipt and deposit details (Bank Name, Account Holder and IBAN). In case the purchase has been made by credit card you should necessarily display the original of the clip issued by the bank terminal.
4. Products are returned at the store Everest Active Sports , Brokoumi Street 36, Xanthi 67131.
5. Once the product leaves you, Everestshop.gr receives it within 1-3 business days for the returns within Greece and through the private Courier companies we work with. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return.
6. In case the reason for your return concerns a mistake of the company, we offer to undertake the costs for return and shipment, if this is done with the private companies (ELTA Courier) that we work with. Otherwise the charge is on the customer.
7. Once we receive the package, we proceed with the refund (if there has been a payment) to the bank account you have indicated to us, within 10 working days. Bank expenses may be charged from the bank you work with.
Special terms for return and withdrawal
Products on sale greater than 50%
cannot be changed, and there is also no possiibilty of money return in such cases.
It is clarified, however,that the use of the above right (dispatch of the request and the product) should
be made
within the above days (proof of shipment date: stamp of
courier or
of
mail or in any other case the day of receipt of the product in our warehouses).Necessary conditions for the exercise of the right
return of the product is: not to have use the product, not to remove
any other labels or markings (eg stickers, brand marks, safety tapes, etc.) found on the products, Not to wear
and / or tear them, not to wash, modify or damage them in any way.
In case that you return shoes, only the authenitc packaging must be sent together with the shoes and nothing else.
That packaging is not the shipment packaging of the shoes.
For that reason, no labels or packaging tapes must be placed on it.
Products that can't be returned for sanity reasons are
isothermal underware, beachwear, face masks
and socks.
We don't accept returns of products specially ordered for you.
In no case is the return of the product accepted by ordinary mail (ELTA) or by KTEL..
Pay special attention to the rare case that you will receive a different product from the one you have ordered or
a defective product do not spoil the package so that it can be returned and we will bear
the return cost
of the
product, provided that the return has been made with the transport company we work with.
ContactEverestshop
to replace the defective product with a new one or another alternative
you'd wish.
A product is considered as defective if there is an obvious defect on it from the manufacturer.
Τα προϊόντα που παρουσιάζουν ζημιά λόγω χρήσης και φθοράς μετά από την
αγορά τους, δεν θεωρούνται ελαττωματικά. Ο πελάτης επίσης είναι υποχρεωμένος να
ακολουθεί τις οδηγίες πλυσίματος που αναγράφονται στο εσωτερικό ταμπελάκι των
ρούχων. Products that are damaged due to use and wear after
their purchase are not considered defective. The customer is also obliged to
follow the washing instructions on the inside label
clothes. If the washing instructions are not followed,Everstshop bears no responsibility.
In case of a dispute over a defective product,
the product is returned to the manufacturer for checking,so that
it can be clarified if the manufacturer was responsible for it or not. This process
may last up to 20 days, and the customer has the right to stay informed
about its progress.
Change or Replacement.
In case the customer wishes for any reason to change or replace the product, then they must follow the steps below:
1. Contact Everestshop to replace the product with a new one or another alternative you'd wish.
2.
Pack the product in a larger box so that it is protected during shipment.
3.
Send us the product, in the excellent condition received without damage, without any defects, complete
and
inside their packaging (for items received in special packaging, eg plastic packaging
(blister) or fragile products, they should be returned in their special packaging). Otherwise,
it is considered that the product is not in the same condition in which it was delivered and we won't accept its return.
4.
Products are returned at Everest Active Sports , Brokoumi Street 36, Xanthi 67100.
5.
Once the product leaves you, Everestshop.gr
receives it within 1-3 business days for
the
returns within Greece and through the private Couriers we work with. In case you choose others
transport companies, we can not provide any guarantee for the delivery times of the products
you return.
6.
The return cost is free if it is done by the private companies (ELTA Courier) that we
cooperate with.
Otherwise the charge is on the customer. The shipping cost for
packets up to 4kg is 4€ end extra 0.5€ for each additional kg.
7.
Once we receive the package, we proceed to send the products of the new order you have made.
Special terms of change and replacement
Products on sale equal or greater than 50%
cannot be changed.
Products that cannot be returned for sanity reasons are isothermal underwear, beachwear, face masks and socks.
No returns for products specially ordered for you are accepted.
In no case is the return of the product accepted by ordinary mail (ELTA) or by KTEL
During the transport
Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. Also, our company knows that among the products there may be included some of fragile and / or sensitive nature and therefore takes all necessary measures (in cooperation with its courier companies) so that these items are sent in special packages that fully protect against damage during transport and / or storage.
In very rare cases there is a risk that one of these products will wear out during shipment
or that you pick up a product with a defect.
For this reason
and regardless of your above right of withdrawal which is not affected, we urge you to check the
products
upon receipt.
In case you receive the product without expressing any specific reservation it means that you have
received
unreservedly the product from our company. In case, however, that at the time of receipt you find that
there is damage and / or a defect in the product then you can return the product or part of the product
which
is defective or damaged by filling in the relevant return form and according to the instructions
where
details are given to you.